Working at MOL Logistics: In conversation with Kevin Emmers - Helpdesk employee

So Kevin, you joined us on 9 November 2020. Can you tell us something about your daily work: what exactly do you do as a Helpdesk member?

Sure, right now I'm working on getting rid of our bucket of reported problems and requests. This has grown considerably recently due to our migration to a new mail server. A few weeks ago, together with our supplier, I was very busy with this and we are now clearing all the aftercare work and backlogs.

How did you experience your break-in time?

My induction period was very interesting and instructive. In my first week, I already had some 'complicated' problems on my plate and was able to apply my expertise here. Examples of this are: Our mail ending up in spam everywhere, or the courier software having to be restarted several times a day.
Through this type of problem, you will learn a number of critical aspects within the server environment quite quickly that you can use on your own.

What makes working at MOL Logistics so enjoyable?

As a company, we are in the early stages of migrating to online and Cloud solutions. For me as a new employee, this is the ideal time to join, because now I get to experience the whole process. Cloud management also very much matches my interests and the vision of the future that we as a company are currently heading towards.

What would you still like to learn with us?

I feel that the future lies entirely in Cloud applications and services. It is especially important to know how these Cloud services communicate and work together.
At the moment, I am working on getting my first Microsoft 'expert' certifications with the goal of officially being allowed to call myself "Microsoft 365 Enterprise Administrator". This would mean that I would soon be able to evaluate, plan, migrate, deploy and manage applications and services in the Cloud environment.

What project would you like to tackle?

I always find projects that automate processes and simplify management interesting and fun to work on. For example, the implementation of Microsoft Intune. This can automate the delivery of a new laptop to such an extent that, when the laptop is switched on, it must be logged in and then all the applications and links are installed and configured. This way, the IT department has a lot less work.

Suppose you are at a birthday party, what would you tell about your work at MOL Logistics?

I am trying to summarise HR & Quality's introduction story in a nutshell about how the company came into being and grew to where we are today.

How do you like working in logistics?

Actually, I have very little to do with logistics, but fortunately that does not mean that I am less committed to keeping production running or to implementing improvements. As a department, I think we are more concerned with monitoring and dealing with everything in the background than with the logistics tasks. And with logistics, there are a number of challenges involved (such as the scanners and terminals).

And last but not least, why would you recommend our company to other candidates?

The company is in the process of upgrading to the Cloud, and most of the work still has to be done. A fresh pair of eyes can be a big plus in this. Besides, it feels like a reasonably 'close' company where a joke from time to time is no problem and the doors are always open.